Last updated : 2025-11-05

At OpenBox Medical Supply, your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and handle your Personally Identifiable Information (PII) when you visit our website or use our services.

1. Information We Collect

When you register, make a purchase, subscribe to a newsletter, fill out a form, or otherwise interact with our website, we may collect information such as your name, email address, mailing address, phone number, and other relevant details necessary to enhance your experience.

2. When We Collect Information

We collect information from you when you register on our site, place an order, subscribe to a newsletter, or fill out a form or submit any information through our website.

3. How We Use Your Information

The information we collect may be used to personalize your experience and deliver content or products you are most interested in. It also helps us improve our website and services, respond more effectively to customer service requests, process transactions efficiently, send periodic emails regarding orders, products, or services, and administer promotions, surveys, or other site features.

4. How We Protect Your Information

We take reasonable measures to maintain the safety of your personal information. Your personal data is stored on secure servers and is accessible only by authorized personnel. All sensitive or credit information is encrypted using Secure Socket Layer (SSL) technology. Transactions are processed through a secure payment gateway and are not stored or processed on our servers.

5. Use of Cookies

We do not use cookies or similar tracking technologies on our website. This means we do not collect information automatically through cookies, nor do we use them for analytics, advertising, or remembering user preferences.

6. Third-Party Disclosure

We do not sell, trade, or transfer your Personally Identifiable Information to outside parties unless advance notice is provided. Exceptions include trusted website hosting partners or service providers who assist us in operating our website, provided they agree to keep this information confidential.

Information may also be released when necessary to comply with the law, enforce our site policies, or protect our rights, property, or safety, as well as that of others. Non-personally identifiable visitor information may be used for general marketing or statistical purposes.

7. Third-Party Links

Occasionally, our website may include links to third-party products or services. These third-party sites have separate and independent privacy policies, and we are not responsible for the content or activities of those sites. We welcome any feedback regarding these external links.

8. California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA, users may visit our site anonymously. Our Privacy Policy link includes the word “Privacy” and can be easily found on our homepage or first significant page. Users will be notified of any privacy policy changes on this page and may update their personal information by emailing us, calling us, or logging into their account.

Do Not Track Signals

We honor Do Not Track (DNT) signals and do not track, plant cookies, or use advertising mechanisms when a DNT browser setting is active.

9. Children’s Privacy (COPPA Compliance)

We do not specifically market to children under the age of 13. In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13 years old.

10. Fair Information Practices

In accordance with Fair Information Practices Principles, should a data breach occur, users will be notified via in-site notification within seven business days. We also uphold the individual redress principle, ensuring individuals have the right to pursue enforceable actions against data collectors or processors who fail to adhere to the law.

11. CAN-SPAM Act

We collect your email address to send information, respond to inquiries, process orders, and provide updates related to purchases.

In compliance with the CAN-SPAM Act, we agree not to use false or misleading subjects or email addresses, to clearly identify advertisements where applicable, to include our physical business address in communications, and to honor opt-out or unsubscribe requests promptly.

If you wish to unsubscribe from receiving future emails, you may contact us at:

📧 openboxmedical.com

and we will promptly remove you from all correspondence.

12. Contacting Us

If you have any questions regarding this Privacy Policy, please contact us:

📍 10725 San Fernando Rd. Ste. 200, Pacoima, CA 91331, US

📞 (818) 896-8772

📧 openboxmedical.com