Frequently Asked Questions

Answer: Open Box Medical stands out as a one-stop destination for a diverse range of medical equipment, including used, open-box, and brand-new products. Our extensive inventory caters to different preferences and budgetary considerations. Our dedication to customization, equipment quality, and sanitation sets us apart as we understand the unique requirements of each healthcare setting and individual, making us a reliable choice for your medical equipment needs.
Answer: We provide a personalized touch by having a team of expert Assistive Technology Professionals (ATPs) who guide customers through the selection process. Our ATPs also have the expertise to tailor certain products, ensuring a personalized and comfortable fit.
Answer: Yes, we offer a complimentary video call service to bridge the gap for those unable to visit in person. Our dedicated team ensures a thorough understanding of mobility requirements, guaranteeing a seamless and personalized experience.
Answer: All items in our inventory undergo thorough inspection, testing, and refurbishment to meet or exceed industry standards. Our commitment to quality ensures that every piece of equipment from Open Box Medical is reliable and delivers optimal performance.
Answer: We take sanitation seriously. Before any equipment is sold, it undergoes a meticulous sanitization process to meet the highest standards of hygiene. This extra step provides peace of mind to our customers, knowing they are receiving a top-quality product that is thoroughly cleaned and sanitized.
Answer: We provide a 30-day warranty on all our medical equipment. If you encounter any issues, simply give us a call at (818) 896-8772. If you're within our service area, we'll promptly schedule a visit from a repair technician to diagnose and fix the problem. For those outside our service area, we'll guide you on how to send the item back or arrange for a technician if possible. It's important to note that the warranty becomes void if you transfer ownership, misuse the equipment, damage it accidentally, subject it to normal wear and tear, or use it in a way that voids the original manufacturer's warranty.
Answer: Open Box Medical is your local solution for selling open box or used medical equipment. We are located in Southern California, and we specialize in purchasing a variety of items, from electric wheelchairs to hospital beds. Simply contact us at [email protected] with pictures and details about your equipment, and we'll provide a competitive quote. Our hassle-free process includes equipment pickup or shipping, ensuring a smooth transaction. Choose Open Box Medical for a convenient and reliable way to sell your used medical equipment. For more info about selling your medical equipment click here.