Return Policy

We want you to be completely satisfied with your purchase. You may return your purchase within 30 days of receipt - see below for exceptions. To qualify for a return, please note the following:

The product must be unused, clean, and not damaged
Original packaging and materials intact (i.e. instructions, warranty information)
All Shipping costs are Non-Refundable
Return shipping costs are the responsibility of the customer

Restocking Fees

A 25% restocking fee applies to all returns.

Unauthorized Returns

Failed or refused deliveries for any reason (incorrect address, moved away, changed mind) are considered an unauthorized return and are subject to a 25% Restocking Fee.

No Returns

There are no returns on the following categories of products:

Lift Chairs
Bath safety equipment
Mattresses
Batteries

Return Process

To return a product, the above conditions must be met. We require that all returns follow these instructions for proper processing:

Call or email to request Return Authorization Number (RA)
The warehouse must receive the item within 15 days of an RA# being issued
Report via phone or email a tracking number to customer service
Items sent without an RA number cannot be credited
The buyer is responsible for return postage costs

Refunds

All credits will be given after receipt and warehouse inspection approval.

Inspect Your Product When It Arrives

Damaged or Defective Products: Please inspect your package when it arrives. If it is defective, damaged, or short an item please notify us within 3 business days of delivery. Customer Service number: 818-896-8772. If you receive a damaged product we will replace any damaged or defective parts or replace the product at the manufacturer's discretion.